Broadband Basics

Articles to help with your broadband and bOnline router

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35 articles in this collection
Written by Suzannah Hale

What to expect in your first few days of service

What to expect as your broadband service goes live.
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Written by Suzannah Hale
Updated over a week ago

Update your Web Browser

There are several web browsers available, so you can choose the one that you like best.
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Written by Suzannah Hale
Updated over a week ago

Blocked websites

You can check the list below to see which websites we’ve blocked to date.
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Written by Suzannah Hale
Updated over a week ago

Can internet security help my connection?

Internet security can help you get the best speeds. See this article for more information.
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Written by Suzannah Hale
Updated over a week ago

Can I connect to a VPN?

Information surrounding a VPN connection.
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Written by Suzannah Hale
Updated over a week ago

How do I find my IP address?

What is an IP address and how do I find it?
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Written by Suzannah Hale
Updated over a week ago

Recycling your electrical equipment

How to recycle your bOnline router
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Written by Suzannah Hale
Updated over a week ago

What are microfilters and how do I use them?

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Written by Suzannah Hale
Updated over a week ago

Set up and connect your router

This guide will show you how to set your router up and get connected in no time.
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Written by Suzannah Hale
Updated over a week ago

What are master sockets?

What is a master socket, and where can you fins it in your office?
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Written by Suzannah Hale
Updated over a week ago

What is sync speed and how can I check it?

What is sync speed / line speed and how can I check it?
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Written by Suzannah Hale
Updated over a week ago

How do I run a speed test?

Using a speed test, you can find out what broadband speed you're getting
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Written by Suzannah Hale
Updated over a week ago

Change WiFi name and password

How to change the name of your WiFi and change the password.
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Written by Suzannah Hale
Updated over a week ago

Broadband Traffic Management

Discover more about our traffic management policies
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Written by Suzannah Hale
Updated over a week ago

Broadband Code of Conduct

Answering some of the popular questions around broadband speed code of conduct.
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Written by Suzannah Hale
Updated over a week ago

Broadband Basics

Follow these steps to get the most out of your service.
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Written by Suzannah Hale
Updated over a week ago

How to return my router to bOnline

How and when to return your router to bOnline.
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Written by Suzannah Hale
Updated over a week ago

How do I restart my router?

How to safely restart your internet router
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Written by Suzannah Hale
Updated over a week ago

Broadband speed check-up

If your experiencing slow broadband speeds, go through these steps to improve your speeds.
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Written by Suzannah Hale
Updated over a week ago

Improve your WiFi speed

How to improve your WiFi speed.
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Written by Suzannah Hale
Updated over a week ago

What is a test socket?

What is a test socket and where can you find it
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Written by Suzannah Hale
Updated over a week ago

Check my Fibre setup

If you're experiencing issues with your Fibre broadband performance, you should check that your equipment is set up correctly.
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Written by Suzannah Hale
Updated over a week ago

My router ADSL light is off/flashing

If your ADSL light is off or is flashing, it means you have no sync on your router and cannot receive an internet connection.
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Written by Suzannah Hale
Updated over a week ago

My WiFi connection keeps dropping

if you keep losing your wifi connection, go through these steps to get it up and running again
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Written by Suzannah Hale
Updated over a week ago

What is MTU?

Maximum Transmission Unit
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Written by Suzannah Hale
Updated over a week ago

What can cause browsing issues?

Problems viewing specific websites? Or can't open any websites? read these tips.
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Written by Suzannah Hale
Updated over a week ago