You can control incoming and ongoing calls from a compatible headset. The feature set supported is answer/hang up as well as mute/unmute. Volume control operations are not reflected in the Communicator UI. The following is a list of tested example devices, although other devices should also work: 

  • Plantronics Voyager Edge UC 
  • Plantronics Savi 700 series 
  • Plantronics Blackwire C3xx, C4xx, C5xx, and C7xx 
  • Plantronics Calisto 620
  • Plantronics Voyager Legend UC
  • Logitech H570e Mono
  • Logitech BCC950
  • Logitech Conference Cam Connect
  • Jabra Biz 2300/2400
  • Jabra Speak 510
  • Jabra Pro 930 (wireless)
  • Sennheiser SC 230/260
  • Sennheiser SP 20
  • Sennheiser MB Pro1 UC

Headsets typically use an add-in of some kind to communicate with the rest of the client while calls are made. Currently, installed add-ins are visible in Preferences Add-ins tab.

In addition to the standard HID add-in developed by BroadSoft, headset vendors may develop their own add-ins that will replace the standard HID add-in for all devices. These vendor-specific add-ins would be installed during new headset installation; however, the standard HID add-in should remain in the preferences list. If for some reason it has disappeared, adding the respective .dll file back to the add-in folder should make it visible again in the preferences. If later on you would like to change to another headset, the vendor-specific add-in could be disabled from preferences to again use the standard HID or some other new add-in by another headset provider.

The following is the default Add-in folder location (note that it is not possible to write to this location in all systems):

  • Windows 7/Windows 8/8.1/10: C:\Program Files (x86)\BroadSoft\UC-One\connectors
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