What to expect in your first few days of service

If you've just got bOnline broadband/fibre and have no connection, this may be because your service is not yet activated. In some cases, it can take up to midnight on the day your services go live for your broadband/fibre to start working.

To find out your activation date check your confirmation email.

After your bOnline broadband/fibre has been turned on for the first time, it can take up to an hour or so to 'settle down'. During this settling in period, you may experience an intermittent connection. This is caused by your local exchange is automatically trying out different speeds to find out the fastest stable speed that your particular line can support.

It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. It doesn't mean there's anything wrong with your broadband/fibre. It happens because your line is running tests to make sure you get the best possible speeds and connection in the long term.

This process can take up to ten days. Please keep your bOnline router turned on all the time so we can keep working on the line and give you the best possible service. Often updates are sent in the early hours of the morning so please ensure your router is kept on at all times. 

How did we do?

Powered by HelpDocs (opens in a new tab)