Why am I being billed for services that aren't live or an order delay?

There are a number of reasons why you are continuing to be billed such as:

  • This is your final bOnline for services already used.
  • You are being billed in arrears for usage.
  • Your account has not been cancelled correctly.

Please contact us our care team on 0203 617 9950 or at customerservice@bonline.com where we'll be able to explain further and rectify the error.


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