Why am I being billed for services that aren't live or an order delay?
There are a number of reasons why you are continuing to be billed such as:
- This is your final bOnline for services already used.
- You are being billed in arrears for usage.
- Your account has not been cancelled correctly.
Please contact us our care team on 0203 617 9950 or at firstname.lastname@example.org where we'll be able to explain further and rectify the error.