Change of Tenancy FAQ

How does it work?

Change of tenancy is the simple transition of your bOnline services to another person.

What information do we require?

When you contact us to notify of a change of tenancy we require the following:

-Full name and surname of the new owner

-New owner contact number and email address

-Banking statements in order to set up a new direct debit.

How long does the process take?


Once we contact the new owner and receive confirmation we will begin the process of transitioning the contract.

This will act as an entirely new contract and not a continuation of the old owner’s contract.

Can I keep the same number of the premises?


As this is a transfer of existing services i.e: call bundles, broadband the registered number will not change.

Can I customise the bundle?

Yes, you can add on or remove anything in the contract e.g: upgrade to fibre.

Please get in touch for more details and we’ll do our best to accommodate.

How do I start the process of changing tenancy?

 Please contact us on 0203 617 9950 or email us at to start the process. 

How did we do?

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