How to return my router to bOnline

If you’ve ordered a replacement router, please use the return label found in the replacement router’s packaging.

  1. Please gather up your router, power supply, cables and original box.
  2. Within the new router box there is a return label, attach this label onto the old router box.
  3. Take the package to your Post Office (where you can ask for proof of postage) and we’ll do the rest. 

Please use this address for all router returns - do not return them to our head office they will not be accepted

Should you not return the original router a penalty of £50 will be added to your account, but this can be avoided if the instructions are followed.

You are required to return your router if:

  • There is a technical fault and a replacement router is sent out
  • Early termination of your service with us 

We are happy that you use this return process at any time, rather than sending more ‘plastic’ to landfill.

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