Why is my broadband order delayed?

Delays are almost always beyond our control. There are many external factors that could delay your order as we await engineer updates.

  • New lines having to be installed at your business premises.
  • Digging or construction work might need to done
  • A specialized engineer would need to visit to complete a specific job.

Throughout the delay we are committed to giving you updates as soon as we receive them.

For further assistance please contact us at customerservice@bonline.com or on 0203 617 9950.

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