Configure USB Headsets

This section provides more information on configuring USB devices to function with Communicator. 

In general on Windows, if “Default Communication Device” is defined in Windows settings, it is selected over the “Default Device” by Communicator for calls when several audio devices are available (for example, USB headset and the integrated audio device on the PC). However, when using headsets, you can select a separate device than the headset for alerting incoming calls. 

The following examples provide more information on how to define a default communications device when a USB headset is available on the PC. 

It is recommended to select “Use Default” in the Audio tab of Communicator Preferences for both input and output devices (as shown in the following figure). 

Figure 6 Preferences Window 

  1. To define the default communications device, make sure that the Sound settings in Windows pertaining to “Playback” devices are correctly configured. From the Sound applet, select the Playback tab. 

Figure 7 Sound Window – Playback Tab 

In this example, the user has a Plantronics BT300M (the USB dongle accompanying a Voyager Legend UC) connected to their PC. 

2) Click Headset Earphone to highlight the device and click on the drop-down arrow next to the Set Default button. 

Figure 8 Sound Window – Playback Tab – Set Default 

3) Select Default Communication Device. The following screen is displayed. 

Figure 9 Sound Window – Playback Tab – Default Set 

4) Again, click on Headset Microphone, which represents the connected Plantronics BT300M device, and click on the drop-down arrow next to the Set Default button. 

5) Select Default Communication Device. 

6) Click OK to save the changes. The Sound window is dismissed and your device is now ready to be used by Communicator. 

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