bOnline have launched this app to make being our customer even easier. By downloading this app you’ll get a more detailed look into your account and receive the latest offers.

Get it on Google Play: 

Download from the Apple store:

Getting started

It's quick and easy to download and access the bOnline app. Simply download the app from iTunes App Store (iOS) or Google Play (Android) Once downloaded, you'll need to use your account info and create a password to login. It is as simple as that! You’ll then have access to your account and offers wherever and whenever you want.

App features and functionality: 

  • Access to your invoices and account statements (last 12 months)
  • Review monthly charges, allowance and active add-ons
  • Make payments on your account via the app
  • Start a live chat with bOnline for quick support
  • Browse and redeem exclusive offers from bOnline


What is the MY bOnline app? 

Our app for bOnline phone and broadband customers allows you to view account information, including past invoices, make payments, and talk to a member of the our support via ‘live chat’ for quick support. The app is designed to make being a bOnline customer even easier! 

How much does it cost to download the app?

The MY bOnline app is FREE to download and use. It may use mobile data when downloading your individual account information, but it works on WIFI. 

How do I log in? 

You’ll need your bOnline Account Number, find this on your first bill and bOnline welcome email. You’ll also need to provide a mobile phone number, which will be sent a verification code. This verification code alongside your unique Account Number will log you into the app. 

How do I find my account number?

This number can be found on your first bill and in the bOnline welcome email. If you are not sure of your Account Number, contact us. 

Who can download the bOnline app? 

The MY bOnline app can be downloaded by anyone with phone and broadband service with us. It is compatible with smart phones, see your app store to download. 

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