Billing FAQs

Billing FAQs

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19 articles in this collection
Written by Suzannah Hale

How bOnline bills

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Written by Suzannah Hale
Updated over a week ago

How to read my bill

How to read my bill
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Written by Suzannah Hale
Updated over a week ago

Explaining charges on your bill

Explaining charges on your bill.
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Written by Suzannah Hale
Updated over a week ago

How to find my bills

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Written by Suzannah Hale
Updated over a week ago

How to download the MY bOnline app

Download the MY bOnline app to see monthly invoices, make payments and live chat us with any questions.
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Written by Suzannah Hale
Updated over a week ago

What is Itemised Billing?

What is itemised billing and how will it benefit me?
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Written by Suzannah Hale
Updated over a week ago

What is Business Assurance?

What is business assurance and why is it on your bill?
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Written by Suzannah Hale
Updated over a week ago

What does NGCS mean on my bill?

See what NGCS is and why you're being charged for it.
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Written by Suzannah Hale
Updated over a week ago

Why is my first bill higher than expected?

Why is my first bill higher than expected?
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Written by Suzannah Hale
Updated over a week ago

What happens if I don't pay my bill?

What happens if I don't pay my bill?
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Written by Suzannah Hale
Updated over a week ago

Billing Cycles

Billing Cycles
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Written by Suzannah Hale
Updated over a week ago

Do I have a usage limit?

Do I have a usage limit?
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Written by Suzannah Hale
Updated over a week ago

Billing after cancelling or final bill

Billing after cancelling or final bill
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Written by Suzannah Hale
Updated over a week ago

What happens when you cancel your direct debit?

What happens and how to get your direct debit back up and running.
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Written by Suzannah Hale
Updated over a week ago

What is a part month charge?

What is a part month charge?
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Written by Suzannah Hale
Updated over a week ago

When will my payment be taken?

When will my payment be taken?
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Written by Suzannah Hale
Updated over a week ago

How can I change the email address that my eBill gets sent to?

How can I change the email address that my eBill gets sent to?
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Written by Suzannah Hale
Updated over a week ago

Can I get a paper copy of my online bill?

Can I get a paper copy of my online bill?
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Written by Suzannah Hale
Updated over a week ago

How do I keep a track of my spending?

How do I keep a track of my spending?
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Written by Suzannah Hale
Updated over a week ago