bOnline VoIP Phone system FAQs

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Getting started with VoIP

5 articles by 1 author

Installation and Configuration

14 articles by 1 author

VoIP call costs

Details on call costs on UK landline/mobile and international rates.

1 article by 1 author

bOnline VoIP mobile app tutorials

7 articles by 1 author

VoIP features video tutorials

bOnline VoIP phone system features explained and tutorials on how to set-up.

11 articles by 1 author

I want to port an existing number to my VoIP system

To port an existing number there is an upfront fee of £20 excluding VAT. We would need your phone number, previous provider and 999 installation address. The time-frame to complete this porting will…

Updated 2 weeks ago by aaddow@bonline.com

How can I add an additional user/service?

When adding an additional user or service charges may apply. Please schedule a call with your onboarding team or contact us on onboarding@bonline.com

Updated 2 weeks ago by aaddow@bonline.com

How can I change my VoIP phone number?

In order for us to change your phone number a prefix is required and an upfront payment of £10 excluding VAT. We will usually have your new number set up within 24-72 hours. Please schedule a call he…

Updated 2 weeks ago by aaddow@bonline.com

How to change my bOnline VoIP phone system password

To change your bOnline VoIP phone system password visit voip.bonline.com/myphonenext and watch our video tutorial below. We hope this has been helpful but if you still require further assistance cont…

Updated 3 months ago by aaddow@bonline.com

How to reset my bOnline VoIP phone system password

To reset your bOnline VoIP phone system password visit voip.bonline.com/myphonenext and watch our video tutorial below. We hope this has been helpful but if you still require further assistance conta…

Updated 3 months ago by aaddow@bonline.com

What apps can I connect my bOnline VoIP phone system to?

bOnline VoIP phone system connects to various third party apps across Google and Windows. These app integrations can be found in the 'Hub Settings' of your UC-One Communicator desktop app. Simply tog…

Updated 3 months ago by aaddow@bonline.com

Can I connect my own SIP phone?

Yes, you can connect your own SIP phones via the bOnline VoIP phone system dashboard! Please watch our tutorial video below on how to install your SIP phone. This also covers how to answer calls on a…

Updated 3 months ago by aaddow@bonline.com

Help! I forgot my bOnline VoIP phone system password

If you've forgotten your bOnline VoIP phone system password not to worry! We have you covered. To reset your bOnline VoIP phone system password visit voip.bonline.com/myphonenext and watch our video…

Updated 8 months ago by aaddow@bonline.com

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