What if I miss my engineer visit?
Missing the engineer visit will result in a £120 fee, and will require us to rebook the visit which would be at least a week away from the original live date. To rebook your engineering visit please…
Can I change the date of my engineer visit?
Your engineer's visit date can be changed provided it is at least 48 hours before your appointment. Depending on how close to the appointment you are, the new date will vary. For example, the further…
Can I change my engineer's visit slot?
An engineering timeslot can be changed provided it is 48 hours before the live date. The slot will however only be changed from AM to PM or vice versa provided there is availability. For further assi…
When will an engineer visit my premises?
You'll receive a notification as to what time-slot your engineer visit will be. An AM slot is betweem 8am-1pm whereas a PM slot is from 1pm-6pm. Engineers can arrive at anytime between the allotted s…
How do I track my router order?
You'll receive a tracking number from us which can be used on the Royal Mail Track and Trace website for 48 hour delivery or with DPD or Parcel Force for 24hr deliveries. For further assistance pleas…
Why is my broadband order delayed?
Delays are almost always beyond our control. There are many external factors that could delay your order as we await engineer updates. New lines having to be installed at your business premises. Digg…
How do I configure my broadband router?
Log into the device via IP 192.168.1.1 using these details ;username = admin Password = 1234. Change the admin password to the password on the configuration sheet. Hover over network settings, and go…
Set up and connect your router
This guide will show you how to set your router up and get connected in no time.
My router ADSL light is off/flashing
If your ADSL light is off or is flashing, it means you have no sync on your router and cannot receive an internet connection.
Broadband speed check-up
If your experiencing slow broadband speeds, go through these steps to improve your speeds.
What can cause browsing issues?
Problems viewing specific websites? Or can't open any websites? read these tips.
My WiFi connection keeps dropping
if you keep losing your wifi connection, go through these steps to get it up and running again
Check my Fibre setup
If you're experiencing issues with your Fibre broadband performance, you should check that your equipment is set up correctly.
What are microfilters and how do I use them?
A microfilter is a small device that stops your phone and broadband signals from interfering with each other. Without microfilters you're more likely to experience slow broadband speed, drops in your…
Can internet security help my connection?
Internet security can help you get the best speeds. See this article for more information.
What affects your broadband speeds?
This guide explains how different factors affect your broadband speed, from your local cabinet to your devices.