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Broadband Basics

What if I miss my engineer visit?

Missing the engineer visit will result in a £120 fee, and will require us to rebook the visit which would be at least a week away from the original live date. To rebook your engineering visit please…

Updated 2 weeks ago by aaddow@bonline.com

Can I change the date of my engineer visit?

Your engineer's visit date can be changed provided it is at least 48 hours before your appointment. Depending on how close to the appointment you are, the new date will vary. For example, the further…

Updated 2 weeks ago by aaddow@bonline.com

Can I change my engineer's visit slot?

An engineering timeslot can be changed provided it is 48 hours before the live date. The slot will however only be changed from AM to PM or vice versa provided there is availability. For further assi…

Updated 2 weeks ago by aaddow@bonline.com

When will an engineer visit my premises?

You'll receive a notification as to what time-slot your engineer visit will be. An AM slot is betweem 8am-1pm whereas a PM slot is from 1pm-6pm. Engineers can arrive at anytime between the allotted s…

Updated 2 weeks ago by aaddow@bonline.com

How do I track my router order?

You'll receive a tracking number from us which can be used on the Royal Mail Track and Trace website for 48 hour delivery or with DPD or Parcel Force for 24hr deliveries. For further assistance pleas…

Updated 2 weeks ago by aaddow@bonline.com

Why is my broadband order delayed?

Delays are almost always beyond our control. There are many external factors that could delay your order as we await engineer updates. New lines having to be installed at your business premises. Digg…

Updated 2 weeks ago by aaddow@bonline.com

How do I configure my broadband router?

Log into the device via IP 192.168.1.1 using these details ;username = admin Password = 1234. Change the admin password to the password on the configuration sheet. Hover over network settings, and go…

Updated 2 weeks ago by aaddow@bonline.com

Wireless N VDSL2 4-port Gateway router FAQ

A guide to help you get your new router up and running.

Updated 1 month ago by aaddow@bonline.com

Set up and connect your router

This guide will show you how to set your router up and get connected in no time.

Updated 3 months ago by aaddow@bonline.com

My router ADSL light is off/flashing

If your ADSL light is off or is flashing, it means you have no sync on your router and cannot receive an internet connection.

Updated 3 months ago by aaddow@bonline.com

Improve your WiFi speed

How to improve your WiFi speed.

Updated 3 months ago by aaddow@bonline.com

How do I run a speed test?

Using a speed test, you can find out what broadband speed you're getting

Updated 3 months ago by aaddow@bonline.com

Broadband speed check-up

If your experiencing slow broadband speeds, go through these steps to improve your speeds.

Updated 3 months ago by aaddow@bonline.com

What can cause browsing issues?

Problems viewing specific websites? Or can't open any websites? read these tips.

Updated 10 months ago by aaddow@bonline.com

What is MTU?

Maximum Transmission Unit

Updated 10 months ago by aaddow@bonline.com

My WiFi connection keeps dropping

if you keep losing your wifi connection, go through these steps to get it up and running again

Updated 10 months ago by aaddow@bonline.com

Check my Fibre setup

If you're experiencing issues with your Fibre broadband performance, you should check that your equipment is set up correctly.

Updated 10 months ago by aaddow@bonline.com

What is a test socket?

What is a test socket and where can you find it

Updated 10 months ago by aaddow@bonline.com

How do I restart my router?

How to safely restart your internet router

Updated 10 months ago by aaddow@bonline.com

How to return my router to bOnline

How and when to return your router to bOnline.

Updated 10 months ago by aaddow@bonline.com

Broadband Traffic Management

Discover more about our traffic management policies

Updated 10 months ago by aaddow@bonline.com

Change WiFi name and password

How to change the name of your WiFi and change the password.

Updated 10 months ago by aaddow@bonline.com

What is sync speed and how can I check it?

What is sync speed / line speed and how can I check it?

Updated 10 months ago by aaddow@bonline.com

What are master sockets?

What is a master socket, and where can you find it in your office?

Updated 10 months ago by aaddow@bonline.com

What are microfilters and how do I use them?

A microfilter is a small device that stops your phone and broadband signals from interfering with each other. Without microfilters you're more likely to experience slow broadband speed, drops in your…

Updated 10 months ago by aaddow@bonline.com

Can internet security help my connection?

Internet security can help you get the best speeds. See this article for more information.

Updated 10 months ago by aaddow@bonline.com

What affects your broadband speeds?

This guide explains how different factors affect your broadband speed, from your local cabinet to your devices.

Updated 10 months ago by aaddow@bonline.com

Recycling your bOnline equipment

How to recycle your bOnline router

Updated 10 months ago by aaddow@bonline.com

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