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Engineer was at the premises but unable to complete the job

We're sorry the engineer wasn't able to complete the work during their visit. Here's what happens next.

What happens next:

  • We're currently waiting for the engineer to update their notes.

  • Our backup team will proactively work with Openreach to find a solution.

  • As soon as we have an update, we'll contact you within the next 24 hours.

Thank you for your patience while we get this resolved.

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