You can certainly change the date or time of your engineer visit! Requests must be made at least 48 hours before the installation date. If you submit a request after this window, it isn't guaranteed and you might have to pay for a missed appointment fee.
Please note: All requests for changes need to be made 48 hours before the confirmed installation date. Requests submitted after this are not guaranteed, and your original appointment date will stand.
Appointment timeslots
AM slot: 08:00 – 13:00
PM slot: 13:00 – 18:00
Confirmation process
Step 1 – Submit a request: You submit a request and the appointment window resets.
Step 2 – New appointment scheduled: The new appointment is scheduled within 10–14 working days, depending on whether Openreach is available or not.
Step 3 – Now you wait: You wait until you receive a text and email confirming your appointment. It can take roughly 24–48 hours for Openreach to confirm the change.