Broadband Basics

Articles to help with your broadband and bOnline router

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41 articles in this collection
Written by Casey Solomon and Amina Addow

What affects your broadband speeds?

This guide explains how different factors affect your broadband speed, from your local cabinet to your devices.
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Written by Amina Addow
Updated over a week ago

Change of Tenancy FAQ

If you decide to transfer your bOnline services, we can help. Our team are on hand to help you transfer seamlessly in a few simple steps.
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Written by Amina Addow
Updated over a week ago

Change of Premises FAQ

We know that moving business premises can be a stressful time, we're on hand to help you transfer your bOnline services.
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Written by Amina Addow
Updated over a week ago

How to find your phone line number when you only have broadband?

Easily find out your phone number.
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Written by Amina Addow
Updated over a week ago

Cancellations FAQ

Details on our cancellations policy.
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Written by Amina Addow
Updated over a week ago

What to expect in your first few days of service

What to expect as your broadband service goes live.
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Written by Casey Solomon
Updated over a week ago

Update your Web Browser

There are several web browsers available, so you can choose the one that you like best.
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Written by Casey Solomon
Updated over a week ago

Blocked websites

You can check the list below to see which websites we’ve blocked to date.
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Written by Casey Solomon
Updated over a week ago

Can internet security help my connection?

Internet security can help you get the best speeds. See this article for more information.
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Written by Casey Solomon
Updated over a week ago

Can I connect to a VPN?

Information surrounding a VPN connection.
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Written by Casey Solomon
Updated over a week ago

How do I find my IP address?

What is an IP address and how do I find it?
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Written by Casey Solomon
Updated over a week ago

Recycling your electrical equipment

How to recycle your bOnline router
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Written by Casey Solomon
Updated over a week ago

What are microfilters and how do I use them?

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Written by Casey Solomon
Updated over a week ago

Set up and connect your router

This guide will show you how to set your router up and get connected in no time.
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Written by Casey Solomon
Updated over a week ago

What are master sockets?

What is a master socket, and where can you find it in your office?
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Written by Casey Solomon
Updated over a week ago

What is sync speed and how can I check it?

What is sync speed / line speed and how can I check it?
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Written by Casey Solomon
Updated over a week ago

How do I run a speed test?

Using a speed test, you can find out what broadband speed you're getting
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Written by Casey Solomon
Updated over a week ago

Change WiFi name and password

How to change the name of your WiFi and change the password.
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Written by Casey Solomon
Updated over a week ago

Broadband Traffic Management

Discover more about our traffic management policies
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Written by Casey Solomon
Updated over a week ago

Broadband Code of Conduct

Answering some of the popular questions around broadband speed code of conduct.
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Written by Casey Solomon
Updated over a week ago

Broadband Basics

Follow these steps to get the most out of your service.
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Written by Casey Solomon
Updated over a week ago

How to return my router to bOnline

How and when to return your router to bOnline.
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Written by Casey Solomon
Updated over a week ago

How do I restart my router?

How to safely restart your internet router
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Written by Casey Solomon
Updated over a week ago

Broadband speed check-up

If your experiencing slow broadband speeds, go through these steps to improve your speeds.
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Written by Casey Solomon
Updated over a week ago

Improve your WiFi speed

How to improve your WiFi speed.
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Written by Casey Solomon
Updated over a week ago

What is a test socket?

What is a test socket and where can you find it
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Written by Casey Solomon
Updated over a week ago

Check my Fibre setup

If you're experiencing issues with your Fibre broadband performance, you should check that your equipment is set up correctly.
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Written by Casey Solomon
Updated over a week ago

My router ADSL light is off/flashing

If your ADSL light is off or is flashing, it means you have no sync on your router and cannot receive an internet connection.
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Written by Casey Solomon
Updated over a week ago

My WiFi connection keeps dropping

if you keep losing your wifi connection, go through these steps to get it up and running again
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Written by Casey Solomon
Updated over a week ago

What is MTU?

Maximum Transmission Unit
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Written by Casey Solomon
Updated over a week ago

What can cause browsing issues?

Problems viewing specific websites? Or can't open any websites? read these tips.
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Written by Casey Solomon
Updated over a week ago

About my equipment delivery

All about the delivery of your bOnline router
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Written by Casey Solomon
Updated over a week ago