Billing FAQs

Billing FAQs

Casey Solomon avatar Amina Addow avatar
21 articles in this collection
Written by Casey Solomon and Amina Addow

How To Pay Your bOnline Invoice

We outline the many different ways to pay your bOnline bill.
Amina Addow avatar
Written by Amina Addow
Updated over a week ago

Cancellations FAQ

Details on our cancellations policy.
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Written by Amina Addow
Updated over a week ago

How bOnline bills

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Written by Casey Solomon
Updated over a week ago

How to read my bill

How to read my bill
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Written by Casey Solomon
Updated over a week ago

Explaining charges on your bill

Explaining charges on your bill.
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Written by Casey Solomon
Updated over a week ago

How to find my bills

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Written by Casey Solomon
Updated over a week ago

How to sign up for MY bOnline portal

Sign up for the MY bOnline portal to see monthly invoices, make payments and live chat us with any questions.
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Written by Casey Solomon
Updated over a week ago

What is Itemised Billing?

What is itemised billing and how will it benefit me?
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Written by Casey Solomon
Updated over a week ago

What is bOnline Total Care?

What is bOnline Total Care and why is it on your bill?
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Written by Casey Solomon
Updated over a week ago

What does NGCS mean on my bill?

See what NGCS is and why you're being charged for it.
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Written by Casey Solomon
Updated over a week ago

Why is my first bill higher than expected?

Why is my first bill higher than expected?
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Written by Casey Solomon
Updated over a week ago

What happens if I don't pay my bill?

What happens if I don't pay my bill?
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Written by Casey Solomon
Updated over a week ago

Billing Cycles

Billing Cycles
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Written by Casey Solomon
Updated over a week ago

Do I have a usage limit?

Do I have a usage limit?
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Written by Casey Solomon
Updated over a week ago

Billing after cancelling or final bill

Billing after cancelling or final bill
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Written by Casey Solomon
Updated over a week ago

What happens when you cancel your direct debit?

What happens and how to get your direct debit back up and running.
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Written by Casey Solomon
Updated over a week ago

What is a part month charge?

What is a part month charge?
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Written by Casey Solomon
Updated over a week ago

When will my payment be taken?

When will my payment be taken?
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Written by Casey Solomon
Updated over a week ago

How can I change the email address that my eBill gets sent to?

How can I change the email address that my eBill gets sent to?
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Written by Casey Solomon
Updated over a week ago

Can I get a paper copy of my online bill?

Can I get a paper copy of my online bill?
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Written by Casey Solomon
Updated over a week ago

How do I keep a track of my spending?

How do I keep a track of my spending?
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Written by Casey Solomon
Updated over a week ago