RMA Form – Updated Process (Important Change)

We are officially retiring all previously used RMA forms and moving to one standardised RMA form across all teams.
This change is designed to streamline workflows, reduce admin errors, and ensure all essential information is captured consistently every time an RMA is raised.

What’s Changing?

1. Retirement of All Old RMA Forms

All legacy RMA forms currently in circulation will no longer be accepted.
To avoid delays or rejected submissions, please stop using any old versions immediately.

2. Introduction of the New Unified RMA Form

A single, centralised RMA form is now available for all departments.
This form ensures:

• A consistent process across Support, Technical, and Fulfilment teams

• Improved accuracy with mandatory fields

• Faster processing and clearer communication

• Reduced back-and-forth for missing information

Where to Access the New Form

Use the link below for all RMA submissions going forward:
New RMA Form: https://forms.gle/Sif8p4YnKacPd8ye6