The Dial menu filter allows you to quickly find call recordings associated with a specific dial menu option, such as Sales, Support, or other configured call routes. This helps you narrow down recordings based on the caller’s selected menu option.
How to filter recordings by dial menu
Go to Call Recordings.
Click Filters.
Locate the Dial menu dropdown.
Select the required dial menu option.
The recordings list will automatically update to show matching results.
Things to know
The dial menu shown is based on the option selected during the call.
This information is also visible in:
Call History
Missed Calls
Voicemail
Supported devices
The filter can be combined with other filters, such as:
Date range
Direction
Duration
User
Interaction type
To remove the filter:
Click the X on the active filter tag, or
Click Reset to clear all active filters.
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