This article covers common causes of browsing issues on your broadband connection and the steps you can take to resolve them. They apply whether you cannot load specific websites or cannot open any websites at all.

Make sure the website address is spelled correctly, as an incorrect URL will stop the page loading. If you are unsure of the address, search for the website name in your browser's search bar instead.

Your browser stores temporary copies of web pages (the cache) to help them load faster. Over time this stored data can become outdated and cause pages to load slowly or display incorrectly. Clearing the cache can resolve this. The steps vary by browser, so check your browser's settings or help menu.

Older browser versions can cause pages to load slowly or fail to display correctly, especially pages with graphics or video. Make sure you are on the latest version. If updating does not help, try a different browser such as Google Chrome, Mozilla Firefox, Microsoft Edge or Safari.

If you are having difficulty with a secure website (one that starts with https://), try loading a non-secure website (one that starts with http://).

If non-secure sites load but secure sites do not, your router's MTU (Maximum Transmission Unit) setting may need adjusting. The MTU controls the size of data packets sent over your connection. For bOnline broadband it should be set to 1432.

To check or change the MTU setting:

Also check that the date and time on your computer are correct. Secure websites use your computer's clock to verify security certificates, so an incorrect date or time can cause them to fail or show a security warning.

If none of the above has resolved the issue, restart your router:

If browsing issues continue after all of the steps above, contact bOnline for further assistance.