This article explains what sync speed is and how to check it on your bOnline router.
What is sync speed?
Your sync speed, also known as your access line speed, is the maximum speed at which your router can connect to the internet. It is determined by how far your premises are from the local telephone exchange.
Sync speed is not completely fixed. It can change each time you reboot your router and can also be affected by factors such as severe weather.
Your sync speed will always be higher than your actual (throughput) broadband speed, because it is free of any signal interference. You can check your actual broadband speed using a speed checker such as fast.com.
How to check your sync speed
These instructions apply to bOnline routers only. If you have an Openreach modem or a router not supplied by bOnline, refer to your router's manual or the manufacturer's support site.
Open your browser, enter http://192.168.1.1 in the address bar and press Enter.
Enter your router username and password. These are printed on the sticker on the back of your router.
Depending on your router model, you will see one of the screens below. Follow the instructions for your router.
Router screen 1: DSL (Sync) view
Select Summary from the menu on the left.
Select the green tick button next to DSL (Sync).
Your upload and download sync speeds are shown next to DSL Line Speed.
Router screen 2: ADSL Summary view
Select Summary from the menu on the left.
Select the ADSL Summary tab.
Your upload and download sync speeds are shown next to ADSL line speed (kbps).
Router screen 3: Internet Connection Status view
Select Check my Internet Connection Status.
Under the Line Quality heading, your sync speeds are shown as Upstream line rate and Downstream line rate.