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How to set up the International calling add-on

Enable the International calling add-on in mybOnline to dial international destinations, including choosing a package and accepting the charges.

You can customise your phone with add-ons, which will be added to your bill. Using a bOnline phone, you can dial international destinations. You can enable the add-on if your last direct debit was successful; if not, you'll have to call in to activate the service and fulfil any outstanding payments.

To find out more about the International calling add-on and the destinations you can call, see Where can I make international calls to?

  • On the 'Account add-ons' page, click 'Edit' next to 'International calling'.

    The Account add-ons page with the Edit button next to International calling.
  • The add-on pop-up will appear. Choose your desired package and accept the charges before clicking 'Submit'.

    The International calling add-on pop-up for choosing a package and accepting the charges.

If your last direct debit was not successful, you will see this pop-up instead, and you'll have to call in to activate the service and fulfil outstanding payments.

The pop-up shown when the last direct debit was unsuccessful, prompting the customer to call in to activate the service.
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