You can customise your phone with add-ons, which will be added to your bill. Using a bOnline phone, you can dial international destinations. You can enable the add-on if your last direct debit was successful; if not, you'll have to call in to activate the service and fulfil any outstanding payments.
To find out more about the International calling add-on and the destinations you can call, see Where can I make international calls to?
On the 'Account add-ons' page, click 'Edit' next to 'International calling'.
The add-on pop-up will appear. Choose your desired package and accept the charges before clicking 'Submit'.
If your last direct debit was not successful, you will see this pop-up instead, and you'll have to call in to activate the service and fulfil outstanding payments.
Using the bOnline App Abroad and Its Limitations
The bOnline app can be used to make and receive calls while you are outside the UK; however, its functionality and compliance cannot be guaranteed in all locations. To ensure smooth functionality, follow these guidelines:
VPN Usage: It is recommended to use a VPN when accessing the app from abroad. While you may try using the app without a VPN, a paid VPN service is often more reliable and secure.
Stable Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection to avoid call disruptions.- Ireland: The bOnline desktop app can be used from Ireland while presenting your UK number. This functionality has been confirmed for users in this specific location.
Other Countries: For locations outside the UK, such as the Philippines, connectivity and compliance are not assured. Users may experience limitations, and bOnline cannot be held liable if the service does not work as expected.
Testing Before Reliance: Test the service in your intended location to ensure it meets your needs before relying on it for critical operations.
Disclaimer: bOnline does not guarantee service functionality or compliance when used outside the UK. Users are advised to consider these limitations and plan accordingly.
