bOnline

Update a team member's name, email address, or extension number from the Users and Devices section of the mybOnline portal.

How to edit user details in the mybOnline portal

What the CLOA form is, why you may receive more than one when transferring your phone numbers to bOnline, and what happens after you sign and submit it.

Understanding the CLOA form for number transfers

Install bOnline's Call Recordings add-on in mybOnline to record, store, summarise and search calls with AI transcriptions, plus how to downgrade or remove it.

How to set up the bOnline Call Recordings add-on

Enable the International calling add-on in mybOnline to dial international destinations, including choosing a package and accepting the charges.

How to set up the International calling add-on

Redirect all incoming calls to another number with a temporary divert in mybOnline. It overrides your call flow, and this guide covers enabling and disabling it.

How to set up temporary call diverts

Create a dial menu (IVR) call flow in mybOnline so callers can press a key to reach the right department or extension, with greetings, business hours and per-key actions like…

How to set up a dial menu call flow

Set up a call queue advanced call flow in mybOnline to hold callers in line with greetings, business hours, transfer rules, queue music and announcements.

How to set up a call queue call flow

Set up a simple call flow in the mybOnline portal to route inbound calls, ringing all users in hours and playing a closed greeting out of hours.

How to set up a simple call flow

Create welcome and closed greetings for your bOnline phone system using text-to-speech, recording, or upload, and reuse them from your Library.

How to set up welcome and closed greetings in mybOnline

Set your opening and closing times within a simple call flow in the mybOnline portal to control when your open and closed routing rules apply.

How to set up your business hours in a simple call flow

Keep your emergency address up to date in the Details section of the mybOnline portal, as required by Ofcom for 999 calls.

How to edit your emergency details in the mybOnline portal

Review your tariff name, price, promotions, and contract start and end dates in the Details section of the mybOnline portal.

How to view tariff and contract details in mybOnline

Manage call recording, international calling, and other features for individual users from the Users and Devices section of the mybOnline portal.

How to edit user add-ons

Configure advanced call flows in mybOnline to handle complex routing for your business: business hours, greetings, call queues, dial menus, diverts and custom actions.

How to configure advanced call flows

Assign a unique call journey to each phone number in mybOnline: create advanced call flows, assign numbers, build the caller journey, and save and enable each flow.

How multiple call flows work in mybOnline

What a call flow is, how inbound calls are routed through your bOnline phone system, how outbound calls work, and the building blocks that make up a call flow.

What is a call flow?

Import company contacts into the mybOnline portal and sync them across your bOnline desktop and mobile apps.

How to import company contacts to the mybOnline portal

Access, play, and download the call recordings between your users and customers from the Call reports page in the mybOnline portal.

How to manage call summaries and recordings in the mybOnline portal

Access your call logs, recordings, and analytics in the mybOnline portal, including call trends, time of day statistics, and call density.

How to access call reports and analytics in the mybOnline portal

Renew your bOnline contract directly in the mybOnline portal: find your renewal offer, review your savings, and confirm in a few simple steps.

How to renew your bOnline contract

Understand what your bOnline contract renewal offer includes, where to find it in mybOnline, and how your savings are calculated.

Understanding your bOnline contract renewal offer

A guide to the Offers page in mybOnline: renewal offers, free trial add-ons, referrals, and partner deals, all in one place.

Using the Offers page in mybOnline

Log in to the mybOnline portal using one of three options: a magic link, a password, or a Google account.

How to log in to the mybOnline customer portal

Forgot your mybOnline password? Reset it from the login page and regain access to your account in a few steps.

Forgot your mybOnline login password?

Register for a mybOnline account, or add a new email address to your existing account, in a few simple steps.

How to register to mybOnline

Update your profile name and change your login password from the Profile and Preferences page in the mybOnline portal.

How to update your profile and preferences in the mybOnline portal

If you have more than one bOnline product, switch between them from the left-hand product switcher in the mybOnline portal.

How to switch between products in the mybOnline portal

View a quick overview of your missed, answered, and outgoing calls from the past 30 days on the mybOnline dashboard.

How to access your 30-day call summary in the mybOnline portal

Refer friends to bOnline from the mybOnline portal and earn rewards when they sign up. Share your code by link, social, or email.

How to use mybOnline referrals to earn rewards

See your next invoice date, amount, and current balance from the homepage Next Invoice card or the Billing section of the mybOnline portal.

How to view your next invoice in the mybOnline portal

Find updates and service notifications in the mybOnline portal to stay informed about planned maintenance, outages, and system changes.

How to view updates and service notifications in the mybOnline portal

Track your bOnline product and service orders in real time from the Order Tracker in the mybOnline portal.

How to use the order tracker in the mybOnline portal

This article explains how to add a new user to your bOnline VoIP phone system through the MybOnline portal.

How to Add a New User in the mybOnline Portal

Managing devices using the MybOnline customer portal

How to Resend an Invite to a User

While your bOnline account is in trial, you can choose a different phone number by searching by town, postcode, or area code. This article explains how to find and select…

How to Change Your bOnline Trial Number

How to Assign Multiple Phone Numbers to a User in MYbOnline

This article explains how to update the billing contact details, billing address, and authorised contact linked to your bOnline account in the mybOnline portal.

How to edit your billing account details in the mybOnline portal

This article explains how to set up a simple call flow in MybOnline. Every inbound call to your bOnline main number is routed using a call flow. The simple call…

How to set up a Simple call flow

Manage your account, users, devices, call flows, and recordings from the mybOnline portal.

mybOnline Portal

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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