Skip to main content

When will I get my router?

Your router will usually be delivered a day or two before your expected live date.

Why this happens:

This gives us time to pre-configure your router, so your installation is easy and mostly plug-and-play.

If delivery fails:

Don't worry — we will attempt delivery again the next day.

Check your delivery status:

You can view updates on your hardware delivery in the Order tracking section of mybOnline.

Did this answer your question?