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Please note: If you can't make it to your engineer visit, please let us know at least 48 hours before your scheduled time, and you will not be charged a penalty fee.

Missed appointment fee: If you haven't let us know that you'll miss your appointment in time, you may be charged up to £120 (excluding VAT).

Reschedule: Appointments can be rescheduled, but you'll need to agree to this fee beforehand.

- Missed appointment fee: If you haven't let us know that you'll miss your appointment in time, you may be charged up to £120 (excluding VAT).
- Reschedule: Appointments can be rescheduled, but you'll need to agree to this fee beforehand.

If you cannot make it to your engineer appointment, but someone else can provide access to your property, the visit can still go ahead.

How do I reschedule or cancel my appointment?

Get in touch with us via Live Chat, WhatsApp, or Phone Call, and we'll help you reschedule or cancel your appointment.

Missing an engineer appointment can be quite an inconvenience, but it's not the end of the world. Here's how to avoid a penalty fee or reschedule.

Missing an Engineer Appointment

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Missing an Engineer Appointment

What happens if you miss the visit?

How do I reschedule or cancel my appointment?