bOnline

This article explains how to reset your bOnline mobile app login PIN. It applies to all bOnline customers who use the mobile or desktop app.

There are two ways to reset your PIN - through the mobile app itself, or through the MYbOnline portal. ​

Option 1 - Reset your PIN via the mobile app

Use this method if you still have the app installed on your phone.

Open the bOnline app and go to the login screen.

The bOnline mobile app login screen with the Forgot Login PIN option highlighted.

Enter the email address linked to your bOnline account and tap Confirm.

The email address entry screen for resetting your PIN in the bOnline mobile app.

Open the PIN reset email in your inbox and follow the link inside it.

Enter your new 6-digit PIN and confirm it. ​

The new PIN entry and confirmation screen in the bOnline mobile app.

1. Open the bOnline app and go to the login screen.
2. Tap Forgot Login PIN. ​
 The bOnline mobile app login screen with the Forgot Login PIN option highlighted.
 
3. Enter the email address linked to your bOnline account and tap Confirm. 
 The email address entry screen for resetting your PIN in the bOnline mobile app.
 ​
4. Open the PIN reset email in your inbox and follow the link inside it. 
 The PIN reset email with the reset link.
 ​
5. Enter your new 6-digit PIN and confirm it. ​
 The new PIN entry and confirmation screen in the bOnline mobile app.

Once you have confirmed your new PIN, you can log in to the app straight away. ​

Option 2 - Reset your PIN via the MYbOnline portal

Use this method if you are an account administrator, or if you need to reset the PIN for another user on your account.

Log in to the MYbOnline portal at <a href="https://my.bonline.com" rel="nofollow noopener noreferrer" target="_blank">my.bonline.com</a>.

Go to Phone Settings and select Users and Devices.

The Users and Devices section under Phone Settings in the MYbOnline portal.

Find the relevant user and click the ellipsis (...) next to their name.

The ellipsis menu next to a user in the Users and Devices section.

Enter a new 6-digit PIN and click Save.

1. Log in to the MYbOnline portal at <a href="https://my.bonline.com" rel="nofollow noopener noreferrer" target="_blank">my.bonline.com</a>.
2. Go to Phone Settings and select Users and Devices. 
 The Users and Devices section under Phone Settings in the MYbOnline portal.
 ​
3. Find the relevant user and click the ellipsis (...) next to their name. 
 The ellipsis menu next to a user in the Users and Devices section.
 ​
4. Select Reset PIN from the menu.
5. Enter a new 6-digit PIN and click Save.

The user can now log in to the mobile or desktop app using the new PIN. ​

Learn how to recover your bOnline mobile app login PIN with this easy-to-follow guide, ensuring continued access to your VoIP services.

Forgot Your bOnline Mobile App Login PIN?

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Method	Best used when	Where
Via the mobile app	You have forgotten your own PIN	bOnline mobile app login screen
Via MYbOnline portal	You are an admin resetting a PIN for another user	my.bonline.com - Phone Settings - Users and Devices

Forgot Your bOnline Mobile App Login PIN?

Option 1 - Reset your PIN via the mobile app

Option 2 - Reset your PIN via the MYbOnline portal

Quick reference