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How do I reset a User's PIN in the MYbOnline Portal?

How to reset a user's PIN from the MybOnline portal so they can access their bOnline apps and voicemail securely.

Updating a user's PIN ensures your team can always access their bOnline apps and voicemail securely. This guide explains how to reset a PIN directly from your MybOnline portal.

Before you start

  1. Ensure you have administrative access to the MybOnline portal.

  2. Have the new six-digit PIN ready to enter.

Steps to reset a user PIN

  1. Log in to the MybOnline portal.

  2. Click Phone settings > Users and devices.

  3. Click the three vertical dots (more options menu) next to the relevant user name.

    A screenshot of a "Users and devices" management dashboard. Under the "Users" tab, a red circle highlights a vertical three-dot "more options" menu icon on the right side of the user card.

  4. Click Reset PIN from the dropdown list.

  5. Enter your new PIN and save.

The user can now access the bOnline desktop and mobile apps using their newly created PIN.

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