Updating a user's PIN ensures your team can always access their bOnline apps and voicemail securely. This guide explains how to reset a PIN directly from your MybOnline portal.
Additionally, PIN resets may also be required following a login email update.
Before you start
Ensure you have administrative access to the MybOnline portal.
Have the new six-digit PIN ready to enter.
Note that PINs are tied to individual users rather than phone numbers. This ensures that each user has a unique and secure access credential.
Steps to reset a user PIN
Log in to the MybOnline portal.
Click Phone settings > Users and devices.
Click the three vertical dots (more options menu) next to the relevant user name.
Click Reset PIN from the dropdown list.
Enter your new PIN and save.
The user can now access the bOnline desktop and mobile apps using their newly created PIN. Additionally, the PIN can be used to log into the dialler, enabling the user to make and receive calls. The PIN is also linked to the user's email address, ensuring secure access.
Resetting Your PIN After a Login Email Change
If your login email has been updated, you can reset your PIN by following the same steps outlined above. This ensures that your PIN remains secure and functional with the updated email address.
Common Troubleshooting Tips
Ensure you have access to the email address associated with your account.
If you encounter issues accessing the portal, verify your internet connection and browser compatibility.
Contact bOnline support if you are unable to reset or change your PIN.