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How to fix audio issues when neither party can hear on VoIP calls

Troubleshooting steps for VoIP calls where neither party can hear the other, covering basic mute and volume checks plus handset, speaker, and headset hardware fault isolation.

Audio issues where neither party can hear each other during a VoIP call can be frustrating. This guide provides steps to troubleshoot and resolve such problems on your bOnline phone system.

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Basic checks

  1. If you can hear your correspondent but they can't hear you, check the 'Mute' button on your phone.

    The Mute button on a bOnline VoIP phone.

  2. If you can't hear your correspondent but they can hear you, try to adjust the volume on your phone.

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Hardware troubleshooting

Use these steps if you suspect a hardware fault:

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  1. If you're using the headset, try to use the handset.

  2. If you're using the speaker, try to use the handset.

  3. If you're using the handset, try to use the speaker.

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