Applicable devices: Yealink AX83H, T31P, W73P
Voicemail access code: *98
Overview
Yealink devices allow users to access their voicemail directly from the handset using a shortcode. This guide explains how to retrieve and manage voicemails using *98.
Steps to retrieve voicemail
Pick up the handset
AX83H / W73P: Press the Call button
T31P: Lift the handset or press the Speaker key
Dial *98
This connects you to the voicemail system.
Enter your voicemail PIN
If prompted, enter your voicemail PIN followed by #.
If you have not changed your PIN, it may still be set to the default PIN provided during service setup.
Follow the voice prompts
Listen to new or saved messages
Delete, replay, or save voicemails
Change voicemail greetings or PIN (if enabled)
Device-specific notes
Yealink AX83H (Wi-Fi handset)
Ensure the handset is connected to Wi-Fi and registered to the system.
Voicemail access works the same as desk phones via *98.
Yealink T31P (desk phone)
You can use either the handset or speaker mode.
The Message/Envelope key may also light up when a new voicemail is available (if configured).
Yealink W73P (cordless DECT phone)
Make sure the handset is registered to the W73P base station.
Voicemail retrieval is done directly from the handset using *98.
Troubleshooting tips
Cannot access voicemail?
Confirm the phone line is registered and in service.
Check that voicemail is enabled on the account.
Verify the correct PIN is being used.
Forgot voicemail PIN?
Contact your service provider or support team to reset the PIN.
Quick reference
Voicemail access code: *98
Required: Active phone service and voicemail enabled
PIN: Default or user-configured