Once your router has been dispatched, you can track it via the mybOnline portal or directly on the APC Overnight courier website.
Step 1: Check your dispatch email
When your router ships, you'll receive an email from bOnline with the subject line "Your bOnline order has shipped." This email contains:
Your tracking code
Your delivery address
A Track My Order button that takes you straight to the courier tracking page
Step 2: Find your tracking details in mybOnline
If you can't find the dispatch email, you can get your tracking details from the mybOnline portal:
Log in to the mybOnline portal.
Go to the Order Tracker in the menu.
Find your router order — it will show a Tracking ID (also called a consignment number). This is a 7-digit number.
Make a note of the delivery postcode you registered with your order.
Step 3: Track your router with APC Overnight
bOnline uses APC Overnight to deliver routers. To track your delivery:
Go to apcchoice.apc-overnight.com.
Enter your 7-digit consignment number from the Order Tracker.
Enter your delivery postcode.
Click Find My Parcel.
Once your router is out for delivery, APC Overnight will notify you of a 2-hour delivery window.