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How to Change Your bOnline Trial Number

While your bOnline account is in trial, you can choose a different phone number by searching by town, postcode, or area code. This article explains how to find and select a new number through the MybOnline portal.

Please note: Changing your trial number requires you to upgrade your account. You will be redirected to the Upgrade page after selecting a number, and the change will only take effect once you have completed the upgrade.

How to Change Your Trial Number

  1. Log in to the MybOnline portal.

  2. On the Home page, locate the trial status banner and click Change number.

    MybOnline portal Home page showing the trial status banner and the Change number button.
  3. In the search bar, enter a town, postcode, or area code to find available numbers in that location.

  4. Browse the list of available numbers and click the one you want to select.

    Number selection screen with the search bar for town, postcode, or area code and the list of selectable phone numbers.
  5. Click Choose number to confirm your selection.

    Choose Trial Number section on the MybOnline portal.
  6. You will be redirected to the Upgrade page. Complete the upgrade to apply your new number.

Can't Find the Number You Want?

If you would prefer a specific or memorable number, contact the bOnline team via live chat or WhatsApp and they will help you find a suitable option.

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