When reviewing your bill, you may encounter terms like FTTC, VoIP, or charges for multiple services. Below is an explanation to help you understand these terms and charges:

FTTC stands for Fiber to the Cabinet. It refers to a broadband internet service that uses fiber optic cables to connect to a street cabinet near your premises, with the final connection to your home or business made via copper cables. This technology provides high-speed internet access.

VoIP stands for Voice over Internet Protocol. It is a phone service that allows you to make and receive calls over the internet instead of traditional phone lines. This service is often included in your bill if you have a VoIP-enabled phone line.

If you see charges for both FTTC and another internet service, such as 5G internet, it means your account includes multiple active services. For example, you might have an FTTC broadband line for your primary internet connection and a 5G internet line as an additional service. Each service is billed separately.