bOnline

If you see NGCS on your bill, it stands for Non-Geographic Call Service. Here's what it means and why it may appear as a charge.

What does NGCS mean on my bill?

What happens if your bOnline bill isn't paid: admin fee, service restriction, disconnection and debt collection, and how to restore your service, including reconnection charges.

What happens if I don't pay my bill?

How bOnline's daily billing works, from your go-live date through invoicing and payment timelines.

Understanding bOnline's daily billing cycle

How to monitor your bOnline usage and spending: balance, remaining minutes, data cap, and recent activity, from the mybOnline portal.

How to keep track of your spending

A higher first bill is normal: it combines advance charges, post-go-live charges, and one-off setup costs. Here's why, and when it returns to normal.

Why is my first bOnline bill higher than expected?

Pay your bOnline invoice in a few steps from the Billing page of the mybOnline portal.

How can I pay my bOnline invoice?

The different ways to pay your bOnline invoice: Direct Debit, the mybOnline portal, secure payment line, and bank transfer, and the details you'll need for each.

bOnline invoice payment methods

If your direct debit is cancelled or fails, fees apply each billing period until it's reinstated. Here's what they are and how to set it back up.

What happens when you cancel your direct debit?

Set up Direct Debit on your bOnline account from the Billing page of the mybOnline portal for automatic monthly payments.

How to switch to Direct Debit in the mybOnline portal

Changed bank or opened a new account? Update your Direct Debit details any time from the Billing page of the mybOnline portal.

How to change Direct Debit details

Every charge on your first bOnline invoice explained: what's included, when you'll receive it, and when payment is taken.

Understanding your first bOnline invoice

The charges that may appear on your final bOnline invoice when you cancel: notice period, out-of-bundle usage, pro-rata, unreturned equipment, and contract buyout.

Understanding your final bOnline invoice

What each section of your bOnline bill means: rental, other, ad hoc and usage charges, plus common reasons your bill may change month to month.

How to read the charges on your bill

Why call charges can still appear on your bill with a call plan: fair usage limits, international and premium numbers, call forwarding, and numbers outside your plan.

I have a call plan, why am I still being charged for calls?

View, download and pay your bills, and find past invoices, from the Billing section of the mybOnline portal.

How to find my bills

Cancelling your bOnline contract: notice period, how to cancel, minimum terms, disconnection and hardware fees, and how your final bill is worked out.

Cancellations FAQ

bOnline Total Care is a fraud prevention and premium care plan, with call barring, spend alerts, handset monitoring, priority support, and more. Here's what's included and what it costs.

What is bOnline Total Care?

Itemised Billing is a summary of all your outgoing calls, listing the cost of each call rather than just the total cost of all calls made in the month.

What is itemised billing?

Learn how to download a detailed invoice or billing summary from the MybOnline portal in a few simple steps.

How to Download Your Billing Summary in MybOnline

Find out how to transfer your bOnline contract to a new tenant and what information you need to provide to complete the process.

What to do when a new tenant wants to take over your contract?

Change of premises happens when your business address changes and you move properties.

What is "Change of Premises"?

Why bOnline prices have changed, how the increase affects your account, and the options available if the new pricing does not fit your budget.

Understanding bOnline Price Increases

Understand your bill, manage payments and direct debit, and handle contracts, cancellations, and moving premises.

 Billing & Payments

Find answers and get help from Intercom Support and Community Experts

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