When your AI Receptionist captures a lead — for example, when a caller asks to be contacted back — you'll automatically receive an email notification so you can follow up promptly.
Where the notification is sent
All lead notifications are sent exclusively to the main admin/billing email address registered on your my.bonline.com portal. This is the only address that will receive them.
What the email looks like
You'll receive an email with the subject line:
New Lead captured by your AI Receptionist
The email includes the following details about the caller:
Full name — the caller's name
Phone number — their contact number
Email address — if provided (shown as "Not provided" if not given)
Reason for calling — a summary of what they were enquiring about
Via — how the call was handled (e.g. AI Receptionist)
Date & time — when the call took place
Here is an example of what the notification email looks like:
When is the email sent?
The email is sent automatically as soon as the AI Receptionist finishes processing the call — so you're notified straight away, even out of hours.