bOnline

How to set up account-level call diverts on the MYbOnline portal and user-level call forwarding on the bOnline mobile and desktop apps.

How to Set Up Call Diverts and Call Forwarding

Troubleshooting steps for issues with incoming or inbound calls on the bOnline app and handsets, covering cache clearing, APN settings, and device restarts.

I have issues with incoming/inbound calls

What extensions are in bOnline, how they work for internal calls, and how to route external callers to specific users.

Understanding Extensions in bOnline

How to access your personal voicemail messages, separated from company voicemails, in the bOnline mobile and desktop apps.

How to Access Personal Voicemail Messages in the bOnline Apps

How to perform blind (direct) and indirect (attended) call transfers on the bOnline desktop and mobile apps.

Blind vs Indirect Transfer

How to reset a user's PIN from the MybOnline portal so they can access their bOnline apps and voicemail securely.

How do I reset a User's PIN in the MYbOnline Portal?

The robotic voice message plays by default when no welcome greeting, closed greeting, or dial menu is set. Follow this guide to identify and resolve the issue by checking your…

How to fix robotic voice messages

How to Set Up and Use the AI Receptionist in mybOnline

How to Set Up AI Call Recording

How to set up voicemail to email in mybOnline

To set up your Grandstream HT80x series ATA (Analogue Telephone Adapter) for the bOnline service, follow this step-by-step guide.

Setting Up Your Grandstream ATA for bOnline

This article explains how to factory reset, connect, and provision the Grandstream HT-801-V2 ATA adaptor for bOnline's VoIP system.

Grandstream HT-801-V2 ATA Adaptor

Quick, step-by-step instructions for everyday tasks like setting up call flows, managing contacts, and configuring your account.

How-to Guides

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Create your workspace and invite the people you work with.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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