How to Read the Charges on Your Bill

Modified on Fri, 20 Mar at 10:19 AM

This article explains the different types of charges you may see when looking through your bOnline bill.

Rental charges

Rental charges cover any recurring services on your account, such as line rental and broadband. This section also includes any add-ons such as call packages.

Other charges

This section covers one-off and recurring charges that fall outside your base package. Examples include:

Monthly charges:

bOnline Total Care
Call Divert
Barring
Care Level

One-off charges:

New line or restart fees
Broadband activation
Router fees
Engineer charges

Ad hoc charges

Ad hoc charges are one-off exceptions that fall outside the regular billing process. Examples include a one-off charge for an engineer survey or an annual fee for a Phonebook entry.

Usage charges

This section shows a breakdown of calls made during the invoice period, including call duration and destination. Calls covered by your call package will show as 0.00. Any calls outside your package will be charged at the standard rate.

Website charges

If you have a website with bOnline, you will receive a separate invoice for your website fees and payment options.