Spam calls and fraud are rising across the UK, and small businesses are increasingly being targeted. Under UK telecoms rules, businesses are legally responsible for all calls made from their phone number, even if unauthorised.
To protect your business, bOnline offers a comprehensive fraud prevention and premium care plan. Existing customers qualify for the discounted rate of £1.95 per month, compared with £5.95 per month for new customers. The 'Total Care with Fraud Protection' add-on is optional and not mandatory. Customers can choose to include or exclude this service based on their needs. This service includes an initial promotional period of three months free, after which the monthly charge applies as outlined in your contract and Terms & Conditions. For the most up-to-date pricing, please refer to your agreement or contact bOnline support.
What's included
Premium & high-risk call barring: prevents unauthorised premium calls.
High spend alerts: notifications if call costs exceed set limits.
VoIP handset monitoring: identifies unusual or suspicious activity.
Spam & call blocking in the app.
75% discount on fraudulent or unauthorised calls (an industry first).
Call redirect to mobile during service disruption.
Priority fault support within 1 business hour.
Emergency 4G/5G Wi-Fi backup, if required.
Emergency handset replacement, if required.
Continuous security monitoring: ensures ongoing protection against fraudulent activities.
This helps ensure your business stays protected and connected during faults or fraud issues.
If you notice the 'Fraud Protection' charge on your bill and wish to remove it, you can contact bOnline's customer support team. They will assist you in opting out of the service and ensure that it is no longer included in your account. However, please note that once removed, bOnline will not be liable for any fraud-related losses or service issues. Additionally, any repairs or replacements related to fraud will become chargeable. Terms and conditions for Fraud Protection, including charges and promotional offers, are subject to change. Always review your contract or contact bOnline support for the latest information.
As an additional layer of protection, we strongly recommend enabling biometric login for easy, secure access in the bOnline app.