What is Total Care Fraud Protection, and what happens if I remove it?
Total Care Fraud Protection is a service offered by bOnline to safeguard your account from fraudulent activity and unexpected charges. It provides several features designed to enhance account security and minimize disruptions caused by fraud.
Features and Benefits of Fraud Protection
Fraud Protection includes the following key benefits:
Spend Alerts: Notifications to help you monitor and control your account usage.
Fraud Detection and Service Shutdown: Immediate action to shut down services if fraudulent activity is detected.
Fraud Repair Support: Access to one hour of fraud repair assistance.
Equipment and Service Support: Includes one free engineer visit per year, one free router replacement per year, and free handset replacement if required.
These features ensure that your account remains secure and that any issues caused by fraud are resolved efficiently.
Can Fraud Protection Be Removed?
Yes, you can remove Fraud Protection if you decide you no longer need it. This flexibility allows you to adjust your services based on your current needs.
Implications of Removing Fraud Protection
If you choose to opt out of Fraud Protection, it is important to understand the potential consequences:
bOnline will not be liable for any losses or service issues related to fraud.
Any repairs, replacements, or support services that were previously covered under Fraud Protection will become chargeable.
By removing Fraud Protection, you assume full responsibility for managing and mitigating any fraud-related risks.