Want to change your number? No worries! Select from thousands of options by town, postcode, or area code before you upgrade. However, specific number sequences may not always be available. If your desired number isn’t available, you can select from other options in the same area code.
Find the step-by-step help article here.
How Does Phone Number Porting Work with bOnline, Including Billing and Transfer Steps?
Porting your phone number to or from bOnline involves understanding the billing process during the transfer and following the correct steps to initiate the porting process. Below, we provide a comprehensive guide to help you navigate this process. Typically, the porting process takes 10–20 business days and requires coordination with your current provider to release the number. It is important to note that in many setups, your landline phone number is inherently linked to your broadband internet service. Cancelling your broadband service without transferring the phone number to another provider or service (e.g., VoIP) may result in losing the number. Always ensure the number is successfully transferred before making changes to your broadband service.
Understanding Charges During Number Porting
When transferring (porting) your phone number to another provider, billing with bOnline continues as normal until the porting process is complete. This means:
This ensures uninterrupted service while your number is being transferred. If you have concerns about specific charges, you can review your billing details in your bOnline account.
Steps to Transfer Your Number to bOnline
If you are bringing a phone number from another provider to bOnline, follow these steps to initiate the porting process:
Initiate the Porting Process: Log in to your bOnline portal, navigate to the 'Phone Numbers' section, and select 'Transfer to bOnline.'
Coordinate with Your Current Provider: Ensure your current provider agrees to release the number you wish to port.
Complete the Porting Process: Wait for the porting process to finalize, which may take 10–20 business days.
Update Your Account: Once the port is complete, set the ported number as your main number and remove the old number from your account.
Once you submit the request, the porting process will begin, and your number will be moved to your bOnline account. Ensure you have all necessary information from your current provider to avoid delays. During the porting process, you may experience temporary service inconsistencies, such as calls connecting with no audio. These issues should resolve once the porting process is complete. Porting a number into your bOnline account will replace your existing number. After the porting process, you can set the ported number as your main number.
Key Considerations for Planning Changes
Plan Ahead: Whether transferring a number to VoIP or relocating services, ensure you account for lead times and schedule changes in advance.
Avoid Service Disruptions: Do not cancel your current broadband service until the phone number transfer or relocation process is complete.
Consult Your Provider: Reach out to your service provider for specific guidance and timelines tailored to your situation.
Relocating Services Without Interruptions
When relocating your business phone number and internet services, you have two main options:
Change of Premises: Request a formal relocation of your existing internet and phone services to the new address. This is the best option if you want to move both services together seamlessly.
Separate Phone and Internet Setup: Port your phone number to a VoIP service with a future activation date while installing a new internet line at the new location. This approach minimizes downtime by separating the phone number portability process from the internet setup. If you are considering porting your phone number to a VoIP service, plan the transfer date carefully to align with your needs and minimize downtime. Scheduling a future activation date for the VoIP service while maintaining your current setup can help avoid service interruptions.