Want to change your number? No worries! Select from thousands of options by town, postcode, or area code before you upgrade. However, specific number sequences may not always be available. If your desired number isn’t available, you can select from other options in the same area code.
Find the step-by-step help article here.
How Does Phone Number Porting Work with bOnline, Including Billing and Transfer Steps?
Porting your phone number to or from bOnline involves understanding the billing process during the transfer and following the correct steps to initiate the porting process. Below, we provide a comprehensive guide to help you navigate this process. Typically, the porting process takes 10–20 business days and requires coordination with your current provider to release the number.
Understanding Charges During Number Porting
When transferring (porting) your phone number to another provider, billing with bOnline continues as normal until the porting process is complete. This means:
This ensures uninterrupted service while your number is being transferred. If you have concerns about specific charges, you can review your billing details in your bOnline account.
Steps to Transfer Your Number to bOnline
If you are bringing a phone number from another provider to bOnline, follow these steps to initiate the porting process:
Initiate the Porting Process: Log in to your bOnline portal, navigate to the 'Phone Numbers' section, and select 'Transfer to bOnline.'
Coordinate with Your Current Provider: Ensure your current provider agrees to release the number you wish to port.
Complete the Porting Process: Wait for the porting process to finalize, which may take 10–20 business days.
Update Your Account: Once the port is complete, set the ported number as your main number and remove the old number from your account.
Once you submit the request, the porting process will begin, and your number will be moved to your bOnline account. Ensure you have all necessary information from your current provider to avoid delays. During the porting process, you may experience temporary service inconsistencies, such as calls connecting with no audio. These issues should resolve once the porting process is complete. Porting a number into your bOnline account will replace your existing number. After the porting process, you can set the ported number as your main number.