Streamline your team’s communication setup by properly adding, configuring, and assigning devices through the MYbOnline portal. This guide covers everything from setting up Yealink IP phones to assigning devices to users.
Add a New Device
To add a compatible device (such as Yealink IP cordless or desk phones):
Go to the ‘Users and devices’ page and navigate to the ‘Devices’ section.
Click ‘Add a new device’
Enter the make, model, and MAC address of the device.
Set Up a Device Using Auto Provisioning
Once your device is added:
Click the ‘…’ (ellipses) next to the device.
Select ‘Setup’.
Copy the provisioning string shown in the portal.
To find the IP address of your Yealink device:
For Wi-Fi handsets: Press and hold the middle/OK button for about 5 seconds to display the IPv4 address. Do not reset the device when prompted.
For base stations (e.g., W70B/W73H): Press the OK button three times on the handset to view the base station’s IPv4 address. Next, access the Yealink phone’s web interface: Tip: Ensure your handset and computer are connected to the same network to access the web interface successfully.
In a web browser, go to the IP address of the phone.
Log in using the default credentials:
Username: admin
Password: admin
Note: If the default admin/admin credentials do not work, use the device-specific admin password provided in the device manual.
Navigate to ‘Settings’ → ‘Auto Provision’.
Paste the provisioning string into the ‘Server URL’ field.
Reprovisioning a Yealink Device
If you need to reprovision a Yealink device, follow the same steps as provisioning but ensure the device is already connected to the network and operational. Reprovisioning does not factory reset the device.
For Wi-Fi handsets: Click ‘Auto Provision Now’.
For base stations (e.g., W70B/W73H): Select ‘Confirm’, then scroll down and click ‘Auto Provision Now’.
The phone will reboot, factory reset, and auto-configure itself. Once complete, your device is ready to use. Note: The factory reset process applies only to initial provisioning. Reprovisioning does not reset the device.
Troubleshooting Tips
If the default admin credentials do not work, refer to your device manual or contact support for assistance.
Ensure the provisioning string is accurate and obtained from your My bOnline portal.
If the device does not register after provisioning, restart it and repeat the steps.
Bulk Uploading Contacts
To upload contacts in bulk to your Yealink handset:
Navigate to Directory > Local Directory in the web interface.
Under the Import section, click Browse and select your contacts file. Ensure the file is formatted as CSV or XML.
Click Import to upload the contacts.
Assigning a Device to a User
To ensure proper setup and function:
In the ‘Devices’ tab of the ‘Users and devices’ page, click ‘Assign’ next to the device.
A pop-up will appear - choose the user you want to assign the device to.
Click ‘Save’.
The assigned user will now be shown under the ‘Assigned’ heading. To unassign a device, simply click ‘None’ next to the currently assigned user.
Please note: If you're using a device not purchased from bOnline, please contact us to ensure comp.