Understanding Call Routing and Receiving Calls in the bOnline App
The bOnline app offers flexible telephony services, allowing users to manage incoming calls efficiently. Below is an overview of how call routing works and how you can receive calls directly through the app.
Call Routing: Main Number vs Additional Number
Main Number: When a call is made to the main number, it rings all users who are logged into the bOnline app on the account. This ensures that any available team member can answer the call.
Additional Number: Calls to an additional number are routed exclusively to the user assigned to that number. This is useful for assigning specific numbers to individual team members or departments.
Receiving Calls Without Call Divert
You can receive incoming calls directly through the bOnline app without setting up a call divert. Call divert is only necessary if you want to forward calls to another number, such as a personal mobile or landline. This feature ensures seamless communication without requiring additional configurations.
Use Cases for Call Divert
While call divert is not required for receiving calls in the app, it can be useful in scenarios such as:
Forwarding calls to a personal number when you are unavailable on the app.
Ensuring calls are answered during app downtime or technical issues.
By understanding these features, you can optimize your use of the bOnline app for both individual and team communication needs.