FAQ's
Quick answers to common questions about using your bOnline account, app, and calling features — covering login, contacts, notifications, international calls, and general account basics.
21 articles
- How do I reset my bOnline mobile or desktop app login PIN?
- Why Am I Not Receiving Call Notifications on the bOnline App?
- How to add and import contacts
- Which countries are on the barred list for international calls?
- Telecomms Terms
- Can I Use a Mobile Number with bOnline?
- How do I reset my bOnline mobile or desktop app login PIN?
- Where can I make international calls to?
- How can I port my existing number to bOnline, and what should I know?
- If I renew or upgrade my contract, when does my Billing change?
- Does bOnline support diverting a landline to multiple mobile numbers in sequence?
- What is an ATA Adapter?
- What happens to my VoIP service and number after a free trial expires, and can I reactivate it?
- Are devices preconfigured before shipping, and is onboarding/training provided?
- What are the limitations of bOnline's call forwarding and divert features?
- What voicemail, greeting, and call handling features are available in bOnline packages?
- How can I manage telephony service issues and call diversion settings?
- How does call routing work in the bOnline app, and can I receive calls without diverting?
- What are the supported configurations and limitations of bOnline telephony services?
- How can I set up and configure telephony hardware with bOnline?
- How is caller information displayed on desk phones and computer screens?