Understanding the Limitations of bOnline's Call Forwarding and Divert Features
bOnline offers telephony services that include call forwarding and divert options. However, there are certain limitations to these features that users should be aware of. Below, we outline the key constraints and provide guidance on how to manage them effectively.
Service Limitations During Outages
During a wider service outage that disrupts incoming calls, call forwarding or diversion cannot be guaranteed to function reliably. This means that setting up call forwarding as a workaround during such outages is not a viable solution. Users are advised to monitor service updates and wait for the resolution of the outage before relying on call forwarding features.
Manual Call Routing Requirements
bOnline does not currently support automated scheduling of call diverts based on specific times, such as routing calls to a landline during business hours and to a mobile phone after hours. If you require different call routing for various times of the day, you will need to manually adjust the divert settings as your availability changes.
FAQs for Common Telephony Issues
Can I use call forwarding during a service outage? No, call forwarding cannot be relied upon during service outages as it may not function properly.
Can I schedule call diverts automatically based on time? No, bOnline does not support time-based scheduling for call diverts. Manual adjustments are required.
By understanding these limitations, users can better plan their telephony needs and avoid disruptions in communication. For further assistance, please contact bOnline support.