How to Install an Additional Broadband Connection at the Same Address Under a Different Business Name
If you need an additional broadband connection at the same premises but under a different business name, here’s what you need to know:
Eligibility and Application
Eligibility: You can apply for an additional broadband connection at the same location, even if it is under a different business name. This is a common scenario for businesses operating multiple entities from the same address.
Installation Process
New Line Installation: A new broadband line installation is required for the additional connection. This ensures that the services for each business entity remain separate and do not interfere with each other.
Engineer Visit: An engineer will visit your premises to install the additional line. The installation process will be scheduled after your application is approved.
Next Steps
Step 1: Capture the New Account Details
Record Business B’s legal name, billing details, and primary contacts.
Use the exact existing physical address—do not alter address fields.
Include specific unit or suite numbers if applicable.
Step 2: Verify Infrastructure Availability
Run an availability check for the specified address.
FTTP: Confirm if the network can provision a second, independent FTTP connection.
SoGEA: Confirm if an additional suitable copper pair/line is available.
Step 3: Build the New Account & Service
Create a separate account for Business B to ensure isolated billing and contract terms.
Keep the existing service on Business A’s account completely untouched.
Step 4: Place a "New Provision" Order
Submit the order strictly as an additional connection at the same location.
Do not submit a takeover, migration, or name-change request.
Step 5: Fulfill & Install
Allow the network provider to assess infrastructure needs (e.g., engineer dispatch, new fibre drop, or line activation).
Assign new, independent hardware and equipment directly to Business B upon activation.
If the exchange or local infrastructure lacks spare capacity, the order may require an infrastructure upgrade or be subject to delayed fulfillment. (or might not even be possible depending on the installation requirement )
Related Topics
Managing multiple broadband accounts
Troubleshooting broadband installation issues