When your monthly invoice is ready, we send you an email with the subject Your latest bOnline invoice. This article explains what you will see in the email.
What's in the email
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Due date: the date your payment is due.
Invoice amount: the total of this invoice.
Account: your bOnline account number.
Balance due: the amount you currently owe, including any unpaid balance.
Payment method: shows whether you pay by Direct Debit or Non-Direct Debit.
Action required: shown if you do not pay by Direct Debit. Use the links to make a secure payment or set up Direct Debit.
View invoice on MYbOnline: opens your full invoice with every charge listed.
Billing help: quick links to our Billing FAQs and guides on finding and downloading invoices.
Referrals: refer a business with your personal link and you both get rewarded.
Get more from bOnline: shows which add-ons are Active on your account, and ones you can Add.
Do I need to do anything?
If you pay by Direct Debit: no. Your payment is collected automatically.
If you do not pay by Direct Debit: pay by the due date using the secure payment link in the email. To avoid the Non-Direct Debit processing fee, set up Direct Debit using the link in the email.
Not receiving the email?
Check your spam or junk folder.
Make sure your billing email address is correct. See How to edit your billing account details in the mybOnline portal.
You can always view and download your invoices in mybOnline. See How to find my bills.
To understand the charges on your invoice, see How to read the charges on your bill.