What do I need to know before my engineer appointment?

Modified on Thu, 19 Feb at 8:08 AM

To help you plan your service installation or upgrade, here’s what you need to know.



Checking your appointment:


  • Check your emails and texts — your appointment timeslot will be communicated this way.

  • Access to your premises is required if an engineer visit is scheduled.




Please note: The available engineer timeslots are AM (08:00 - 13:00), PM (13:00 - 18:00), and All Day (Engineer to visit the exchange).


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