To help you plan for your service installation or upgrade, here's a quick guide on whether an engineer needs to visit your premises and the available timeslots for each order type.
Does the engineer require access to your premises?
New Line Installation: Yes, an engineer is required to visit.
Fibre Upgrade: No, installation is done remotely.
Migrate: No, installation is done remotely.
Takeover: No, installation is done remotely.
Restart: No, installation is done remotely.
Downgrade: No, installation is done remotely.
GFAST: Yes, an engineer is required to visit.
Please note: The available engineer timeslots are AM (08:00 - 13:00), PM (13:00 - 18:00), and All Day (Engineer to visit the exchange).
Timeslots available for specific order types:
New Line Installation: AM or PM
Fibre Upgrade: All day
Migrate: All day
Takeover: All day
Restart: All day
Downgrade: All day
GFAST: AM or PM
Still need help? Get live support in just 30 seconds! Click the chat icon in the bottom-right corner, and we’ll be happy to assist.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article