You can view and download your bills, check past invoices, and make payments directly through the mybOnline billing portal. Please note that invoices are not sent via email and must be accessed through the portal.
Who can access billing information?
For security and data protection, only the verified account holder or an authorized user on the account can access billing information or request copies of invoices. If you are not the account holder, you will need to either:
Ask the account holder to contact support directly.
Request the account holder to add you as an authorized user on the account. This policy ensures that sensitive billing information is only shared with authorized individuals.
How to access your bills
Sign in to the mybOnline portal at my.bonline.com/billing.
Select Billing from the left-hand menu.
From the Billing section you can:
View your latest bill
Download bills as a PDF
See past bills and invoices
Make a payment
Check for outstanding balances
Overview of Processing Fees
A processing fee may be applied to your invoice if there is no active Direct Debit set up on your account. This fee is added to cover the additional administrative costs of processing payments manually. To avoid this fee, ensure that a Direct Debit is set up for your account.
Understanding Invoice Variations
Monthly invoice totals may vary due to the application of processing fees. For example, if no Direct Debit is detected for a particular month, a processing fee will be added to that month’s bill. This explains why you might see differences in your invoice totals from one month to another. By setting up a Direct Debit, you can ensure consistent billing amounts and avoid additional fees.
Have more than one account with bOnline?
If you have multiple products or accounts registered under the same email address, you can switch between them in the mybOnline portal to view the billing for each one separately. See How to switch between products in the mybOnline portal.