bOnline

How Does Moving Premises Affect My VoIP Service?

Your VoIP service will not be affected by moving premises. Because bOnline VoIP is cloud-based, your phone service travels with you to your new location without any interruption.

What Do I Need to Do When I Move Premises?

Update your billing address and emergency contact details in the MybOnline portal. See <a href="https://help.bonline.com/en/articles/720547-how-to-edit-your-emergency-details-in-the-mybonline-portal">How to edit your emergency details in the mybOnline portal</a> for step-by-step instructions.

If you have a digital phone that connects via a router, plug it into an available router at your new premises using an Ethernet cable. The phone will register with your VoIP service automatically.

1. Update your billing address and emergency contact details in the MybOnline portal. See <a href="https://help.bonline.com/en/articles/720547-how-to-edit-your-emergency-details-in-the-mybonline-portal">How to edit your emergency details in the mybOnline portal</a> for step-by-step instructions.
2. If you have a digital phone that connects via a router, plug it into an available router at your new premises using an Ethernet cable. The phone will register with your VoIP service automatically.

Please note: Make sure your new router has an active internet connection and allows VoIP and SIP traffic. If you are unsure, contact the bOnline support team for help.

Change of Premises refers to when your business moves to a new address. This article explains how moving premises affects your bOnline services and what steps you need to take.​

What is "Change of Premises"?

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