4G Huawei B535 has an unstable internet connection

Troubleshoot the device with no internet

• If some of your devices (computer, phone, laptop, tablet etc.) can connect to the internet, but one can’t, then the problem might be the device and not related to the modem.

  
  

• Try these troubleshooting steps for the device having problems:

• Turn it off, and then on again

• Stop any downloads or programs running in the background

• Close all apps if you’re using many at once

• Check it’s not in flight mode

• Check that WiFi is enabled

Switch to an ethernet cable

• If your PC or laptop is connected to the Huawei B535 via WiFi consider switching the connection via an ethernet cable. Ethernet cables provide a more reliable connection.

Make sure the modem is in a good place

• The position of the Huawei B535 can greatly influence the WiFi signal, ensure you follow these tips:

• Where possible, place your modem in a central location in your house, off the floor and slightly away from the wall.

• Dense obstacles such as walls, floors, ceilings, hot water cylinders, aquariums etc. limit Wi-Fi performance and range.

• To prevent interference of your WiFi signal, do not place the modem near electronic devices such as microwave ovens, cordless phones or wireless transmitters like baby or room monitors.

• Do not place the modem in an enclosed space such as a cupboard, under or behind a desk, large item or big piece of furniture.

Try changing the WiFi channel

• The WiFi channel the modem is currently using might be crowded with the WiFi signals of other nearby modems. Switching to a different channel can greatly improve your WiFi connectivity.

Restart the modem & Complete a Network Power Cycle to refresh the network

• A power cycle requires both the Power Unit and the Indoor Router to be unplugged from the wall.

• The units need to remain off for 3-5 minutes, then reconnect power and allow 3-5 minutes to reboot and re-establish a connection to the internet.

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• Now check that the Router LEDs are flashing correctly and that the devices are functioning normally. Sometimes a simple reboot of the Huawei B535 can fix the problem. See how to restart your router.

Reset the modem to factory settings

• The last step is to do a factory reset and erase all setting configurations that might be stopping the modem from connecting to the internet. See how to perform a factory reset on your router.

For any further assistance, please get in touch with our team at customerservice@bonline.com