You can set a caller ID to display when making outgoing calls. Caller ID preferences are stored separately on each device. It means there's no synchronisation between mobile, web and desktop applications, so you'll need to set these preferences on each device.
Choices are globally the same across a customer, except direct numbers that are based on the user:
Main number: Public number of the business, available to all users of a customer
Anonymous: Ability to make an anonymous call
Preset: Default option, which lets the system choose the caller ID based on outcalls’ rules
To set a default caller ID via your 'Settings':
From the main navigation, go to 'Settings'.
Click on 'Caller ID'.
Choose between the choices provided to set a default caller ID.
Temporary caller ID lets you set your caller ID for a specific call they are making. This is useful in situations where a user wants to hide their real phone number or present a different phone number for a specific call.
To set a temporary default caller ID via the dialler:
From the dialler, before making your call, click the drop-down under 'Caller ID' to select your temporary caller ID.
To set your caller ID on the mobile app, click here.
Need Help? If your app looks different or you need further assistance, consider upgrading to bOnline 3.0. Book a time or email our team at voipcare@bonline.com to request an upgrade.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article