If your bOnline direct debit is cancelled or fails, fees will be added to your account. Here's what to expect and how to get things back on track quickly.
What fees apply
When your direct debit fails or is cancelled, the following charges are added to your account:
An administrative fee of £11.10 is added to your current invoice to cover the cost of the failed collection attempt.
A further £6.00 fee appears on your next invoice for not having a direct debit set up.
Please note: these fees will continue to apply each billing period until a direct debit is reinstated on your account.
How to reinstate your direct debit
You have two options to get your direct debit set back up.
Option 1: Update your billing details in mybOnline
Log in to the mybOnline portal at my.bonline.com and update your billing details directly. See How to switch to direct debit in the mybOnline portal for step-by-step instructions.
Option 2: Contact bOnline
Get in touch with the bOnline support team and we'll help you reinstate your direct debit as quickly as possible.
Please note: the sooner you reinstate your direct debit, the sooner you stop incurring additional fees. We recommend updating your billing details in mybOnline as the quickest option.